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Policies

 

Cancellations

If you need to cancel a delivery or cancel the service entirely, please let us know by 10:30AM, two days before your next scheduled delivery. We will honor cancellations submitted until noon the business day prior to your delivery. If you cancel after the noon deadline, you will be charged a $20 re-shelving fee.


Cancellation deadlines:
Your Delivery Day   Please cancel by...
Monday

 

10:30AM Thursday
Tuesday

 

10:30AM Sunday
Wednesday

 

10:30AM Monday
Thursday

 

10:30AM Tuesday
Friday

 

10:30AM Wednesday
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Account Updates

To ensure proper processing, please submit changes to your account (excluding cancellations) by 12PM on the day before your scheduled delivery. For example, all Tuesday account changes (no-list changes, box-type changes, billing info changes, etc.) must be received by 12PM on Monday.


Account update deadlines:
Your Delivery Day   Contact us by...
Monday

 

12 Noon Thursday
Tuesday

 

12 Noon Monday
Wednesday

 

12 Noon Tuesday
Thursday

 

12 Noon Wednesday
Friday

 

12 Noon Thursday
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Add-on Items

Add-on Info:

Please submit your add-on orders by 12PM on the day before your scheduled delivery (excluding bread and milk orders) to ensure proper processing. If we do not receive your order in time to add it to your produce box, it will be added to your next delivery.

To maximize the variety of produce in your Boston Organics box, if you order a bulk item that may also appear in your box (i.e.: carrots, onions, oranges, potatoes), you may want to add that item to your no-list. That way you can order the item, in bulk, on an as-needed basis.

Due to market fluctuation, pricing/availability of add-on items is subject to change without notice.

If you are ordering dairy products, and you will not be home to receive your delivery, we strongly recommend leaving a cooler out for your delivery. If you leave a cooler out, please clearly label it "Boston Organics Delivery" and place some icepacks inside.


Add-on ordering deadlines:
Your Delivery Day   Order add-ons by...
Monday

 

12 Noon Thursday
Tuesday

 

12 Noon Monday
Wednesday

 

12 Noon Tuesday
Thursday

 

12 Noon Wednesday
Friday

 

12 Noon Thursday


 
*Bread Orders:

We need roughly 48 hours to process and add bread to your next scheduled delivery, with the exception of Tuesday customers. For example, to receive bread on Wednesday, we must receive your order by 12PM on Monday. For Tuesday deliveries, bread orders must be received by 12PM on the previous Friday.

Bread ordering deadlines:
Your Delivery Day   Order Bread by...
Tuesday

 

12 Noon Friday
Wednesday

 

12 Noon Monday
Thursday

 

12 Noon Tuesday
Friday

 

12 Noon Wednesday



 
*Milk Orders:

Due to the milk production schedule at Shaw Farm, we must receive your milk order far enough in advance to notify the dairy of your request.

Milk ordering deadlines:
Your Delivery Day   Order Milk by...
Tuesday

 

12 Noon Friday
Wednesday

 

12 Noon Friday
Thursday

 

12 Noon Monday
Friday

 

12 Noon Monday

§ Monday customers can now pre-order milk. Office milk deliveries will begin November 11th.

Please Note: If you are ordering milk and you will not be home to receive your delivery, we strongly recommend leaving out a cooler for your delivery. Please place icepacks in the cooler and label it "Boston Organics Delivery." You can also let your driver know to look for your cooler by emailing us at fleet@bostonorganics.com.

By ordering milk, you are agreeing to our policies. We guarantee that the milk will be delivered at the proper temperature, but it is up to you to leave out a cooler to ensure that the quality of the milk is maintained.

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Email Privacy

Your privacy is important to us. When you sign up for produce deliveries from Boston Organics, we ask that you provide us with your email address, and agree to receive email communication from Boston Organics (including our weekly e-newsletter). We do not share this information with outside parties except to the extent necessary to complete your receipt of our e-newsletter and to bill you for each produce delivery.

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Fees

Declined Credit Cards

If your credit card declines for any reason, your Boston Organics deliveries will be put on hold, and you will be charged a $3 fee to cover the associated administrative fees. Once you contact us with updated billing information, we will resume your deliveries.

Delivery Fees

For nearly all of our deliveries there is NO fee. We charge a $5 per delivery fee for some deliveries where parking/accessibility is very difficult and time consuming (e.g., certain buildings in the financial district). Deliveries made above the third floor will be also be charged a $5 per delivery fee.

Missing Box Fee

If you discontinue the service and do not return your Boston Organics box(es), or you severely damage a Boston Organics bin you will be charged a $13 fee.

If we have scheduled an empty box pickup, and we cannot pick up your empty box on the first attempt, there will be a $5 fee for a second attempt.

Late Cancellation Fees

If you cancel a delivery or cancel the service after the deadline you will be charged a $20 re-shelving fee.

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Guarantee

We pride ourselves on delivering high quality produce to you in every box and filling your order correctly.
We only want to send you produce that you can use, and by the nature of the the service, every now and then we may miss an item or a bad item might slip by us.
If you are missing an item or you receive produce that you are dissatisfied with, please let us know. We will add produce of equal value into your next delivery to compensate you or issue a refund.

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Newsletter

Once a week we distribute our e-newsletter to all of our active customers. Currently we can only accommodate one email address per account. We also offer a hard-copy version of the newsletter which can be added to your delivery via the order add-on items form.

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Weather

If your usual delivery location is blocked by snow & ice, and/or unsafe for our delivery person to enter, we will leave your produce box on the front steps or front porch of your building.

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