Policies
Cancellations
If you need to cancel a delivery or cancel the service entirely, please let us know by 10:30AM, two days before your next scheduled delivery. After the deadline you will be charged a $20 re-shelving fee.
Cancellation deadlines:
| Your Delivery Day | Please cancel by... | |
| Tuesday | 10:30AM Sunday | |
| Wednesday | 10:30AM Monday | |
| Thursday | 10:30AM Tuesday | |
| Friday | 10:30AM Wednesday |
Account Updates
To ensure proper processing, please submit changes to your account (excluding cancellations) by 12PM on the day before your scheduled delivery. For example, all Tuesday account changes (no-list changes, box-type changes, billing info changes, etc.) must be received by 12PM on Monday.
Account update deadlines:
| Your Delivery Day | Contact us by... | |
| Tuesday | 12PM Monday | |
| Wednesday | 12PM Tuesday | |
| Thursday | 12PM Wednesday | |
| Friday | 12PM Thursday |
Add-on Items
Add-on Info:
Please submit your add-on orders by 12PM on the day before your scheduled delivery (excluding bread orders) to ensure proper processing. If we do not receive your order in time to add it to your produce box, it will be added to your next delivery.
To maximize the variety of produce in your Boston Organics box, if you order a bulk item that may also appear in your box (i.e.: carrots, onions, oranges, potatoes), you may want to add that item to your no-list. That way you can order the item, in bulk, on an as-needed basis.
Due to market fluctuation, pricing/availability of add-on items is subject to change without notice.
If you are ordering dairy products, and you will not be home to receive your delivery, we recommend leaving a cooler out for your delivery. If you leave a cooler out, please leave a note labeling it "Boston Organics Delivery" and leave some icepacks in there too.
Add-on ordering deadlines:
| Your Delivery Day | Order add-ons by... | |
| Tuesday | 12 Noon Monday | |
| Wednesday | 12 Noon Tuesday | |
| Thursday | 12 Noon Wednesday | |
| Friday | 12 Noon Thursday |
Bread Orders:
We need roughly 48 hours to process and add bread to your next scheduled delivery, with the exception of Tuesday customers. For example, to receive bread on Wednesday, we must receive your order by 12PM on Monday. For Tuesday deliveries, bread orders must be received by 12PM on the previous Friday.
Bread ordering deadlines:
| Your Delivery Day | Order Bread by... | |
| Tuesday | 12PM Friday | |
| Wednesday | 12PM Monday | |
| Thursday | 12PM Tuesday | |
| Friday | 12PM Wednesday |
Back to top
Email Privacy
Your privacy is important to us. When you sign up for produce deliveries from Boston Organics, we ask that you provide us with your email address, and agree to receive email communication from Boston Organics (including our weekly e-newsletter). We do not share this information with outside parties except to the extent necessary to complete your receipt of our e-newsletter and to bill you for each produce delivery.
Back to topFees
Declined Credit CardsIf your credit card declines for any reason, your Boston Organics deliveries will be put on hold, and you will be charged a $3 fee to cover the associated administrative fees. Once you contact us with updated billing information, we will resume your deliveries.
Delivery FeesFor nearly all of our deliveries there is NO fee. We charge a $5 per delivery fee for some deliveries where parking/accessibility is very difficult and time consuming (e.g., certain buildings in the financial district). Deliveries made above the third floor will be also be charged a $5 per delivery fee.
Missing Box Fee
If you discontinue the service and do not return your Boston Organics box(es), or you severely damage a Boston Organics bin you will be charged a $13 fee.
If we have scheduled an empty box pickup, and we cannot pick up your empty box on the first attempt, there will be a $5 fee for a second attempt.
If you cancel a delivery or cancel the service after the deadline you will be charged a $20 re-shelving fee.
Back to topGuarantee
We pride ourselves on delivering high quality produce to you in every box and filling
your order correctly.
We only want to send you produce that you can use, and by the nature of the the service, every now and then we may miss an item or a bad item might slip by us.
If you are missing an item or you
receive produce that you are dissatisfied with, please let us know. We will add produce of equal value into your next delivery to compensate you or issue a refund.
Newsletter
Once a week we distribute our e-newsletter to all of our active customers. Currently we can only accommodate one email address per account. We also offer a hard-copy version of the newsletter which can be added to your delivery via the order add-on items form.
Back to topWeather
If your usual delivery location is blocked by snow & ice, and/or unsafe for our delivery person to enter, we will leave your produce box on the front steps or front porch of your building.
Back to top