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Cancellations

If you need to cancel a delivery or cancel the service entirely, please let us know by 12PM the business day before your next scheduled delivery. If you cancel after the noon deadline, you will be charged a $20 re-shelving fee.

Cancellation deadlines:
Your Delivery Day Please cancel by...
Monday 12 Noon Friday
Tuesday 12 Noon Monday
Wednesday 12 Noon Tuesday
Thursday 12 Noon Wednesday
Friday 12 Noon Thursday
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Account Updates

To ensure proper processing, please submit changes to your account by 12PM the business day before your scheduled delivery. For example, all Tuesday account changes (no-list changes, box-type changes, billing info changes, etc.) must be received by 12PM on Monday.

Account update deadlines:
Your delivery day Contact us by...
Monday 12 Noon Friday
Tuesday 12 Noon Monday
Wednesday 12 Noon Tuesday
Thursday 12 Noon Wednesday
Friday 12 Noon Thursday
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Add-on Items

Add-on Info:

Please submit your add-on orders by 12PM on the day before your scheduled delivery (excluding bread and milk orders) to ensure proper processing. If we do not receive your order in time to add it to your produce box, it will be added to your next delivery. If you want to remove an item from your order, you must do so by the same deadline.

To maximize the variety of produce in your Boston Organics box, if you order a bulk item that may also appear in your box (i.e.: carrots, onions, oranges, potatoes), you may want to add that item to your no-list. That way you can order the item, in bulk, on an as-needed basis.

Due to market fluctuation, pricing/availability of add-on items is subject to change without notice.

If you are ordering dairy products, and you will not be home to receive your delivery, we strongly recommend leaving a cooler out for your delivery. If you leave a cooler out, please clearly label it "Boston Organics Delivery" and place some icepacks inside.

Add-on ordering deadlines:
Your delivery day Order/remove add-ons by...
Monday 12 Noon Friday
Tuesday 12 Noon Monday
Wednesday 12 Noon Tuesday
Thursday 12 Noon Wednesday
Friday 12 Noon Thursday
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*Bread Orders:

We need roughly 48 hours to process and add bread to your next scheduled delivery, with the exception of Tuesday customers. For example, to receive bread on Wednesday, we must receive your order by 12PM on Monday. For Tuesday deliveries, bread orders must be received by 12PM on the previous Friday. For the same reason, if you want to remove bread from your order, you must do so by the same deadline.

Bread ordering deadlines:
Your delivery day Order/remove bread by...
Tuesday 12 Noon Friday
Wednesday 12 Noon Monday
Thursday 12 Noon Tuesday
Friday 12 Noon Wednesday
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*Milk Orders:

Due to the milk production schedule at Shaw Farm, we must receive your milk order far enough in advance to notify the dairy of your request. For the same reason, if you want to remove milk from your order, you must do so by the same deadline.

Milk ordering deadlines:
Your delivery day Order/remove milk by...
Monday 12 Noon Monday (Week Prior)
Tuesday 12 Noon Friday
Wednesday 12 Noon Friday
Thursday 12 Noon Monday
Friday 12 Noon Monday

Please Note: If you are ordering milk and you will not be home to receive your delivery, we strongly recommend leaving out a cooler for your delivery. Please place icepacks in the cooler and label it "Boston Organics Delivery." You can also let your driver know to look for your cooler by emailing us at fleet@bostonorganics.com.

We guarantee that the milk will be delivered at the proper temperature, but it is up to you to leave out a cooler to ensure that the quality of the milk is maintained. By ordering milk, you are agreeing to our policies.

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Email Privacy

Your privacy is important to us. When you sign up for produce deliveries from Boston Organics, we ask that you provide us with your email address, and agree to receive email communication from Boston Organics (including our weekly e-newsletter). We do not share this information with outside parties except to the extent necessary to complete your receipt of our e-newsletter and to bill you for each produce delivery.

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Fees

Declined Credit Cards

If your credit card declines for any reason, your Boston Organics deliveries will be put on hold, and you will be charged a $3 fee to cover the associated administrative fees. Once you contact us with updated billing information, we will resume your deliveries.

Delivery Fees

For nearly all of our deliveries there is NO fee. We charge a $5 per delivery fee for some deliveries where parking/accessibility is very difficult and time consuming (e.g., certain buildings in the financial district). Deliveries made above the third floor will be also be charged a $5 per delivery fee.

Missing or Damaged Box Fees

Your produce will be delivered in a reusable plastic box. Please be sure to leave your empty box out on the day of your delivery. If a customer cancels service and fails to return the box, we will charge the credit card on file $13.00 to replace each box not returned. If you return a box at a later date, you will be refunded the box charge.

If a box is returned with significant damage, we will charge the customer's credit card on file a $13.00 replacement fee.

If we have scheduled an empty box pickup with you and the empty box is not left out on the first attempt, we will charge the customer's credit card on file a $5.00 fee for a second attempt.

Late Cancellation Fees

If you cancel a delivery or cancel the service after the deadline you will be charged a $20 re-shelving fee.

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Guarantee

We pride ourselves on delivering high quality produce to you in every box and filling your order correctly.

We only want to send you produce that you can use, and by the nature of the service, every now and then we may miss an item or a bad item might slip by us.

If you are missing an item or you receive produce that you are dissatisfied with, please let us know. We will add produce of equal value into your next delivery to compensate you or issue a refund.

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Newsletter

Once a week we distribute our e-newsletter to all of our active customers. Currently we can only accommodate one email address per account. We also offer a hard-copy version of the newsletter which can be added to your delivery via the order add-on items form.

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Delivery Access

Due to time constraints and the risk of someone not being available to answer, drivers are not able to ring doorbells or buzz in to complete a delivery. Delivery instructions must contain a drop-off location that is readily accessible.

If a secure drop-off location is not available, customers are able to provide us with a key. We’re bonded and insured to accept keys, just like a cleaning company would be. You can find more information about sending us a key in the FAQ section of our website.

If a driver is unable to gain access to the designated drop-off location and cannot find an alternate secure location to make the delivery, it will be returned to the warehouse and donated. The customer will be charged as usual.

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Weather

If your usual delivery location is blocked by snow and ice, and/or unsafe for our delivery person to enter, we will leave your produce box on the front steps or front porch of your building.

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Missed Delivery

It is your responsibility to notify us if you need to skip a delivery for any reason including holiday closures, weather emergencies, construction, road closures, etc. by 12-noon the business day before your scheduled delivery. If you do not take action and we unsuccessfully attempt delivery, you will be billed as usual. If our schedule and capacity allows for redelivery at another point in the week, we may offer you the option with a $20 redelivery fee.

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